Key features
- Quickly answers: Brainfish allows you to answer twice as many customer queries per week thanks to its AI.
- Collaborative Help: Facilitates team collaboration to solve problems effectively.
- Integrations: Integrates with various tools, such as Zendesk.
- Effective Help Center: Eliminates the need to search through long documents or wait in line.
- Advanced AI: Use AI to improve your knowledge base and provide instant solutions.
- Support Volume Reduction: Reduce the number of incoming queries by 20% thanks to AI.
- Customer Behavior Analytics: Understand your customers at scale.
- Content Import: Makes it easy to import content from multiple sources, such as Zendesk and PDFs.
- Simple Setup: No complicated setup required; just add your content and start using it.
- Actionable Metrics: Employ analytics to improve the quality of your responses and resolution rates.
Target audiences
- Customer Service Teams: Both large and small teams that need to manage a high volume of customer inquiries efficiently.
- Companies with Knowledge Base: Those who already have a knowledge base and want to improve it and make it more accessible.
- Customer Service Managers: Managers and supervisors looking for tools to improve the performance and quality of their customer service team.
- Companies with Diverse Content Sources: Organizations that need to import and manage content from multiple sources, such as Zendesk, Freshdesk, HTML, Markdown, etc.
- Companies that Prioritize Customer Experience: Those that place a special emphasis on providing an exceptional customer experience and want to use artificial intelligence to achieve it.
- Companies Looking to Reduce Costs: Brainfish helps reduce the volume of incoming queries, resulting in significant savings on support costs.
Price plan
Ideal for early stage startups.
Cost: $59 USD per month (billed annually).
Up to 400 monthly active users (MAU).
1 administrator user.
50 items available.
Basic analysis functions.
Option to get a free demo.
Designed for ambitious online businesses.
Cost: $159 USD per month (billed annually).
Up to 1,000 monthly active users (MAU).
Unlimited administrator users.
Unlimited items.
Includes search analytics and integration with Zendesk.
Option to get a free demo.
Designed for established companies.
The price is customized (you must contact the sales team).
Unlimited monthly active users (MAU).
A dedicated Customer Experience expert.
Advanced integrations with Intercom, Freshdesk and more.
Customization and adapted pricing terms.
Customized reports and priority support.
The plans include features such as content management, analytics, collaboration, integrations with other tools, security and support.
The choice of plan depends on the size and needs of your company.
Brainfish offers a free demo so you can better understand its capabilities.
Prices may be subject to change, so we recommend visiting their website for the most up-to-date information.
Conclusion
brainfish is a powerful artificial intelligence tool designed to revolutionize customer service.
With plans that adapt from startups to large enterprises, Brainfish offers fast and accurate responses, efficient collaboration, deep analysis and personalization.
Its ability to import content from multiple sources and reduce support team workload makes it a valuable solution for improving customer experience and operational efficiency in a variety of industries.
